客户体验服务

 

客户体验策略 & Design

我们相信以人为本的客户体验可以建立客户忠诚度并改善业务战略. 我们定义和开发的客户体验不仅适用于今天，也适用于明天. 我们通过分析数据、渠道灵活性、服务和购买便利性来制定CX策略. We try to integrate simplicity and ease of use to improve customer experience. 无论你从事什么行业, 不管你的客户群是谁, 我们的工作经验确保我们能够识别客户体验问题并提供解决方案.

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客户体验策略 & Design

 

客户旅程地图

客户旅程地图 is the key part to discover the behavior of customers and brand. From discovering the services or products to being a first-time user, buying or purchasing process to repeat customer; we analyze the different stages of customers. 我们经验丰富的设计师团队使用这些地图来了解客户的动机点, pain points, their behavior, 他们如何回应和做出决定, what influences them and what makes them exist. 我们与客户合作，重新定义营销策略，提升客户体验.

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客户旅程地图

 

从事UI/UX咨询和设计

Great UI and UX go hand in hand to ensure website usability and product usability. As a leading UX agency, we ensure that the end user is at the heart of all your design considerations. We offer wide range of design services from UX research, 站点地图和信息架构, grid-based structure, navigation structure, colors & emotions, animations, interactions, design hierarchy, illustrations, design system, mobile environment, user flows and process, UX wireframes, interactive prototypes, visual design, user accessibility, usability testing, 完整的可用性审计和报告. We believe that the data driven user insights and validation is the key to success.

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从事UI/UX咨询和设计

 

客户体验管理

客户体验管理是设计和应对客户互动的一个很好的实践，以满足或超越他们对更高客户满意度的期望, loyalty and advocacy. 客户体验管理, we support operations and break-fix process; which will deliver omnichannel experiences and track customer interactions throughout their journey. We identify, source and interpret the experience datasets, document customer journeys and pain points; develop analytical models to drive proper insights and integrate customer experience system to frontend and backend business applications! To achieve the best ROI, we measure it constantly and optimize it continually.

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客户体验管理

 

客户体验转型

Happy Customers are the secret of the growth. 数字技术已经改变了他们的消费习惯，允许客户选择他们想要的东西，并决定进入当下. 与我们合作，您可以使用最佳措施，并根据我们的建议改善您的现有绩效, 最佳实践和经过验证的技术. 我们了解客户的旅程，通过流程创新推动前端转型 & improvements, 指出提高得分和衡量感知客户体验的举措，并定义正确的kpi.

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客户体验转型

 

渠道再造与管理

利用移动的力量, social media, digital media, digital marketing, 游戏化等，使您的客户能够为您现有的业务品牌或渠道添加功能. We make sure about the omnichannel customer interactions; manage web content and on-board partners. Our industry specific customer experience solution ensures personalized, predictive, reimagined, and tailored customer service across regions and languages. We help brands and businesses to scale your operations, grow revenue, reduce costs while enhance the customer satisfaction.

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渠道再造与管理

 

客户洞察管理

We have combined deep industrial knowledge, 利用我们的职能能力和技术知识，帮助我们的客户了解他们的客户，并制定策略，吸引和留住越来越多的潜在客户. We will test different approaches and learn from the different results; To generate valuable insights and recommendations; we are ready to tackle more complex, broader scale projects across the enterprise. 我们主导客户倾向分析，并利用这种智能逐步改进营销策略，管理数据质量，确保用户组织范围内的可操作性.

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客户洞察管理

推动业务成果 
数字化客户体验

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HubSpot解决方案合作伙伴

We are a HubSpot Solution Provider Partner which enables us to offer growth solutions. 使用HubSpot, We provide multiple ways including help desk and ticketing, customer feedback, surveys, email marketing, and more to improve the digital customer experience.

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SEMrush认证代理合作伙伴

我们有另一件值得骄傲的事，我们很自豪能被认可为SEMrush认证代理合作伙伴. 通过整合谷歌分析, SEMrush and our AI-based predictive analytics tools; We help our clients to analyze traffic, 客户旅程报告, customer behaviour, marketing funnel, and more to redefine and delight their customer experience.

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Happy Customers

Delight your customers with providing a great user experience with easy navigation, 基于人工智能的产品搜索, 简化购买体验, increase conversational flexibility and more.

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Pro-active and Personalized Customer Engagement

通过以用户为中心的设计和设计思维原则，提供一流的一致用户体验.

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改善客户获取

通过推荐系统产生新的潜在客户, 整合交叉销售和向上销售, 建立全渠道计划, implement customer feedback to enhance client experience, 保持你的品牌信息清晰, 实施客户忠诚度计划, make the use of customer analytics and more.

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提升品牌认知

No More Longer Waiting Time in your website. Keep your website’s navigation crystal-clear and keep your product pages compelling. Streamline the one-page checkout process, free shipping offer, have a coherent and systematic content strategy. Engage your customers post-purchase by asking them feedback, shopping experience, product review, referral program, and more.

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Omnichannel Enablement

我们使用混合、自适应或响应式技术提供平台竞争解决方案开发. 我们将线上和线下渠道联系起来，通过汇总数据为您的客户提供量身定制的旅程, and providing consistent and personalized experience across all the channels.

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Re-energize your customer experience strategy

投资于正确的客户数据, right property data, revamp your onboard process to improve cross-selling, 商务和全渠道战略, 整个网站重新设计或重组, 平台实施服务, website performance audit and optimization plan, 定期跟踪和分析你的用户, and more.

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Empowered Sales

To empower your sales, 我们可以整合实时聊天, 个性化优惠券代码, referral program, upsell your products, 改进产品照片和描述, 大量订阅电子邮件列表, 推出忠诚计划, 建立社交媒体商店等等.

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Augmented Services

整合客户互动服务, 体验设计与表演, 设计思维和签名时刻, 客户旅程数据可视化, 体验引擎等等.

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数字忠诚度和参与解决方案

We provide easy to use solution for loyalty and incentive management, 活动管理和执行, 微观金融交易, track and trace, 以及机器对机器的通信.

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360°客户体验服务

We help our clients to grow their customer experience constantly and continually. 我们通过连接人员、流程、数据和技术，创造卓越的客户体验. 我们使用A/B测试、热图、调查、投票等方式来提供360°客户体验服务.

Take Customer Experience to the New Heights

  • 当顾客满意时，品牌就会受益
  • 影响长期收入
  • Availability of preferred channels guide customer service experiences
  • 保持你的客户关系
  • 很棒的全渠道体验
  • Improving the service delivery chain and enriching CX
  • 更高的客户留存率
  • Triple your sales
  • 惟一地与
    customers

客户体验服务常见问题解答

Digital customer experience is an interaction of your users or customers with your brand, 商业网站或网上商店.

CX refers to the customer experience; it is a broader journey of your business website or application users or customers within it.

嗯，不同品牌、不同企业的客户体验挑战是不同的. 以下是最常见的挑战.

  • Deliver a Personalized Experience at Every Step of the Customer Journey
  • Get up to the mark operational excellence is essential
  • Using and aligning multiple channels to deliver consistent experience

There are multiple ways to improve customer experience; including integrate personalization, 采用自顶向下的方法, 使用客户旅程地图, take customer feedback via open-text survey, 改善客户服务, and many more.

Yes. All you need to do is to fill up the request a quote form or email us at [email protected]

全渠道客户体验, Transform the data into insights with predictive analysis, data driven marketing, chatbots, voice commerce, 实时视觉参与, 提高数据透明度, loyalty programs and more are the current digital customer experience trends. If you wish to integrate with your current brand or business website; feel free to contact us.

Customer experience acts as a bliss for your business. 一个良好的优化和鼓舞人心的客户体验将帮助您的客户轻松引导使用网站或电子商务服务.

整体的客户体验可以根据各种因素来衡量，包括客户满意度得分, net promoter score, customer effort score, 外部和行业基准, brand attributes, feedbacks, KPI and more.

好吧，没有一个尺码适合的选择. We take approach based on different business and brands. 我们分析客户数据, 细分客户概况, 识别参与机会, define or distribute in multiple channels, make the customer journey has hassle-free as possible and more.

Discovery, 参与和交付是数字客户体验服务中最重要的领域.

客户旅程映射是关于客户意图的可视化图表或故事情节, motivations, pain points and every engagement with your brand, service or product.

Well, UX and CX both are more than just related. 用户体验(UX)是关于用户如何与考虑信息架构的特定产品或服务进行交互和体验, interaction design, content strategy, empathy, value design, 用户研究和可用性因素. 而客户体验(CX)是客户与整个公司或品牌的互动和体验，考虑到品牌声誉, customer service, operations, value, sales, advertising, marketing, product delivery, and more factors.

Get Started with 数码客户体验服务!

Whether you are looking for customer experience strategy & design, journey mapping, UI/UX设计和咨询, 客户体验管理, transformation, channel reimagination & management, 洞察力管理之类的, we provide end to end digital customer experience services. 我们有一个专家团队，可以帮助您的品牌产生更多的收入，并通过数字营销将您的业务提升到一个新的水平 & SEO services! If you have any questions regarding our customer experience service, 随时pg电子官网或给我们发电子邮件 [email protected] 或拨打(810)-358-8040.

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